Interaction with customers

One of the most important characteristics of a comprehensive and complete service production system of the company is its dynamics in the logical process of moving towards goals, identifying problems, identifying the causes that have created the problem, and allocating resources to solve them is one of the most basic methods that are used. In order to constantly have a continuous and permanent improvement system and to be able to make the most use of the evidence and information that arises from outside or inside the system in identifying shortcomings and analyzing their causes, the management of an organization should between the company and the customers, Establish interaction and cooperation to satisfactorily meet customer needs. One of the methods is how to deal with questions and problems that are transferred to the system from customers and external evidence and information.